Your city hall still resolves on paper what could already be resolved in seconds

We develop software, automation, and AI solutions for municipalities that need to modernize operations and improve the citizen experience — without relying on central IT, without complex procurement processes, and without starting from scratch.

With our expertise and dedication, we'll help you navigate challenges, seize opportunities, and achieve your business goals.

Optimize my operations

4 out of 5 municipalities lack a digital transformation strategy.

67% of city halls are unable to schedule online appointments

The problem isn't a lack of technology. It's a lack of technology that fits the municipality's reality.

City halls hire systems that nobody uses. They deploy tools that don't talk to each other. They digitize forms, but leave the underlying process just as manual. Meanwhile: the citizen waits. The civil servant redoes the work. The manager has no visibility into what is happening. The bottleneck isn't budget. It's the lack of a solution designed for the institutional reality of government—not for the private market.

Tailored technology for real public challenges.

Our focus is not just selling technology for its own sake. It is about creating solutions tailored to the reality of government—complete with methodology, implementation support, and the possibility of structuring through instruments like Innovation Procurement, where applicable.

Energy and lighting

We transform manual services into digital workflows—requests, filings, certificates, and customer service that citizens can handle directly from their phones, without needing to visit city hall.

Energy and lighting

We transform manual services into digital workflows—requests, filings, certificates, and customer service that citizens can handle directly from their phones, without needing to visit city hall.

24/7 active security

We map operational bottlenecks and automate what takes up public staff's time—approvals, notifications, document generation, and workflows between departments.

24/7 active security

We map operational bottlenecks and automate what takes up public staff's time—approvals, notifications, document generation, and workflows between departments.

Connectivity and urban data

AI assistants that answer questions, route requests, and reduce in-person lines—available 24/7 without growing your team.

Connectivity and urban data

AI assistants that answer questions, route requests, and reduce in-person lines—available 24/7 without growing your team.

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How technology can transform each department of your city hall

Health and Citizen Services

Lines, phone bookings, and unanswered citizens are a thing of the past. With an online scheduling portal, AI screening, and a digital hub featuring an ombudsman's office and WhatsApp notifications, citizens get things done right from their phones—without ever leaving home.

Health and Citizen Services

Municipal Education

In-person enrollment, paper notes for school-home communication, and improvised school management come at a cost that shows up in learning outcomes. Online enrollment, a school-family app, and attendance dashboards by school put education leaders in control—with real visibility into every school.

Municipal Education

Public Works and Urban Planning

Paper permits and unrecorded inspections lead to untraceable construction projects and leave managers without answers when held accountable. Digital permits with automated approval, georeferenced inspections, and a real-time project dashboard change that—every stage recorded, every person responsible identified.

Public Works and Urban Planning

Revenue and Collection

Manually generated property taxes and delinquent payments without a clear strategy leave active debt stalled unnecessarily. Profile-segmented collection, 24/7 online installment options, and a real-time revenue vs. target dashboard close this gap—without relying on anyone else's reports.

Revenue and Collection

Ready to build your next project?

Share your challenge. Our team presents pathways, opportunities, and possible solutions.

Ready to build your next project?

Share your challenge. Our team presents pathways, opportunities, and possible solutions.

Ready to build your next project?

Share your challenge. Our team presents pathways, opportunities, and possible solutions.

Frequently Asked Questions

Does Ideas Gov only handle citizen service?

No. Customer service is just one of our areas. We operate in healthcare, education, public works, revenue, fleet management, social assistance, internal control, transparency, and management intelligence. We can modernize the entire operation of the city hall.

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Where should a city hall start?

We recommend starting with the bottleneck that has the highest visible impact—typically customer service or healthcare—to deliver quick results and build an adoption culture. We then expand to other departments.

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Can it be integrated with the systems we already use?

Yes. We evaluate integration with legacy systems (Betha, TOTVS, GovBR, among others) during the diagnostic phase. Most are feasible via API or custom connectors.

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How does the hiring model work?

We work with fixed-scope projects as well as long-term contract models (municipal SaaS). In many cases, Innovation Procurement allows for bidding exemptions.

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Does the solution work for small municipalities?

Yes. We have scalable solutions that fit the budget of municipalities with fewer than 20,000 residents, featuring streamlined implementation and remote support.

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Do I need an IT team at the city hall?

No. The entire technical operation is our responsibility. Your team focuses on management, not infrastructure.

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